UX Optimization for Complex Specialized Software: The Strategic UX Transformation of PACS

consulting

strategy

UX/UI

case study

27.02.2026

PACS is a powerful software solution for digital project processes that supports companies throughout all project phases with its comprehensive range of features. A strategic UX audit by typedigital revealed how this grown complexity can be structured and translated into a clear, contemporary user experience.

This case study shows

how we visibly increase work efficiency in data-intensive processes by reducing cognitive load.
how a prioritized UX roadmap serves as a solid decision-making foundation for a scalable product future.
how consistent user centricity lays the foundation for long-term competitiveness and innovation.

Objective

Reducing cognitive load while maintaining functional depth

Increasing work efficiency in complex, data-intensive processes

Developing a prioritized UX roadmap as a decision-making foundation for product development

Strengthening user engagement, scalability, and long-term competitiveness

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Reasons for a UX Audit

For PACS, the audit was a targeted investment in product excellence and future-proofing:

Objective expert perspective: We identified UX opportunities impartially, which are often hidden due to internal operational blind spots.

Efficiency as a strategic lever: Clearer structures, better orientation, and reduced mental load enable complex tasks to be completed faster and with fewer errors.

Measurable ROI: Targeted UX measures significantly reduce support efforts, lower error rates, and shorten the onboarding time for new users.

Our Approach: Putting People at the Center

A UX audit is more than a technical analysis – it is a systematic evaluation from the perspective of real users. PACS was consistently examined through the eyes of key personas:

Heuristic Analysis: Informed Insights for Strategic Growth

From searching to finding: Role-based dashboards surface the information relevant to each task.

Guided processes instead of fragmentation: Complex tab navigation becomes intuitive, step-by-step workflows like “Commercial Document Wizards.”

Clarity through design: Visual hierarchy and clear structure make data-heavy views easier to understand.

Better onboarding: Empty states and onboarding wizards help new users get started quickly.

A Clear Roadmap to Product Excellence

The outcome

The UX audit resulted in a prioritized, four-step roadmap:

Inspiration & Understanding

In-depth analysis of existing UX opportunities and usage patterns.

Visual Modernization

Development of a clear color scheme and typography, taking accessibility into account.

Structural Optimization

Redesign of key features for smooth, consistent use on both desktop and mobile.

Continuous Improvement

Establishing user-centered processes for continuous improvement and sustainable innovation.

Why typedigital Was the Ideal Partner

This project allowed us to fully leverage our strengths as a digital product agency:

UX Strategy & Analysis:

Through a targeted UX audit, we transformed the complex software into a clearly structured, intuitive, and efficient platform.

Transparency & Guidance:

The audit provided clear insights and structures to confidently manage complexity.

User-Centricity & Competitive Advantage:

By maintaining a strong focus on users, usability became a measurable advantage for efficiency and user satisfaction.

Testimonial

PACS software´s testimony about us

Instead of a blanket redesign, the focus was on real improvements in our users’ daily workflows. A highly professional, straightforward collaboration – absolutely recommended for anyone looking to make complex software more understandable.